hypelink ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
When you place an order or contact us, we may collect the following personal information:
Full name
Email address
Phone number
Delivery address (street, city, province, postal code)
Order and purchase history
We do not collect or store your payment card details. Payments are processed securely by our payment provider (Paystack) and are subject to their privacy policy.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Send you order confirmations and invoices
Respond to your queries
Improve our service
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Sharing Your Information
We may share your information only where necessary to fulfil your order (e.g. with our courier or payment provider) or where required by law. Any third party we engage is required to handle your information securely and in accordance with POPIA.
4. Cookies
We use cookies to remember your details (such as your delivery address) to make future checkouts faster. You can clear cookies at any time through your browser settings. We do not use cookies for tracking or advertising purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations (including the 5-year financial record retention requirement under the Tax Administration Act).
6. Your Rights Under POPIA
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to the processing of your information
To exercise any of these rights, please contact us via the Contact Us page.
7. Security
We take reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
9. Contact
If you have any questions or concerns about your personal information, please contact us via the Contact Us page.