Your Rights Under the Consumer Protection Act
Under the Consumer Protection Act 68 of 2008, you have the right to return goods and receive a full refund if the goods are:
Defective or not of good quality
Not fit for the purpose they were intended for
Not matching the description or sample provided
How to Initiate a Return
To initiate a return, please contact us via the Contact Us page within 30 days of receiving your order. Include your order number and a description of the issue. We will respond within 2 business days with instructions.
Please do not return goods without first contacting us.
Condition of Returned Goods
Goods must be returned in their original condition and packaging where possible. Items that have been used, damaged by the customer, or returned without authorisation may not be eligible for a refund.
Refunds
Once we have received and inspected the returned goods, we will process your refund within 7 business days. Refunds are issued via the original payment method where possible. Shipping costs for returns are the customer's responsibility unless the return is due to a defect or our error.