Delivery information

# Delivery & Shipping Policy At Mindset Store, we aim to provide reliable, secure and convenient delivery of automotive parts, accessories and related products across South Africa. This policy explains our delivery procedures, shipping timeframes, collection options and customer responsibilities. ## 1. Delivery Areas Mindset Store offers delivery to customers across South Africa, subject to courier availability and delivery coverage. We aim to serve customers in all nine provinces, including Gauteng, KwaZulu-Natal, Western Cape, Eastern Cape, Free State, Limpopo, Mpumalanga, North West and Northern Cape. Delivery to remote or outlying areas may require additional time or incur additional charges. ## 2. Order Processing Orders are processed after successful payment confirmation. Our estimated processing time is **1–2 business days**, subject to product availability. Orders placed on weekends or public holidays will generally be processed on the next business day. Special-order automotive parts and products requiring sourcing may take longer. Customers will be informed where additional processing time is required. ## 3. Estimated Delivery Times Our target delivery timeframes are: - **Major cities and metropolitan areas:** 2–5 business days. - **Regional towns:** 3–7 business days. - **Remote or outlying areas:** 5–10 business days. These are estimates rather than guaranteed delivery periods. Actual delivery times depend on product availability, destination and courier operations. Customers will be informed of material delays where reasonably possible. ## 4. Delivery Fees Delivery charges depend on factors including: - Delivery location. - Parcel weight and dimensions. - Product type. - Selected delivery service. Applicable shipping fees will be displayed or communicated before the order is confirmed. Heavy, oversized or specialised automotive components may require a separate delivery quotation. ## 5. Courier Delivery Orders may be delivered through third-party courier companies. Once an order has been dispatched, available tracking information will be provided where supported by the courier service. Courier delivery schedules may vary by location. ## 6. Collection Options Where collection is available, customers may select or request collection during checkout or order confirmation. Collection instructions, location and operating hours will be communicated once the order is ready. Customers should wait for collection confirmation before travelling to the collection point. Proof of purchase or identification may be requested when collecting an order. ## 7. Customer Responsibilities Customers are responsible for: - Providing accurate delivery addresses and postal codes. - Supplying a valid contact number. - Ensuring someone is available to receive the order. - Responding to reasonable courier communications. - Checking the delivered package for visible damage or missing items. - Reporting delivery issues promptly. Incorrect or incomplete delivery information may result in delays or additional charges, where legally permissible. ## 8. Automotive Parts and Compatibility Customers are encouraged to confirm vehicle compatibility before purchasing. Please verify your vehicle's make, model, manufacturing year, engine specification and relevant part numbers. Mindset Store is not responsible for compatibility errors arising solely from incorrect vehicle information supplied by customers, subject to applicable consumer rights. ## 9. Heavy and Specialised Products Certain automotive items, including large body panels, bulky accessories and heavy mechanical components, may require specialised shipping arrangements. Additional costs or longer delivery periods may apply. Any additional charges will be communicated for customer approval before the order is finalised. ## 10. Delayed, Lost or Damaged Deliveries If your order is delayed, lost or arrives damaged, please contact us with your order number and relevant details. We will investigate the matter with the courier and provide an appropriate solution. For damaged products, customers are encouraged to provide photographs of the packaging and items. Your rights under applicable South African consumer protection laws remain protected. ## 11. Incorrect Delivery Information If a delivery fails because of incorrect or incomplete customer information, we will contact the customer to arrange an appropriate solution. Additional delivery charges may apply where permitted by law and will be communicated before further delivery arrangements are made. ## 12. Delivery Restrictions Some products, including automotive batteries, oils, aerosols, chemicals and other potentially hazardous items, may be subject to courier restrictions. Where a product cannot be delivered to a particular destination, we will contact the customer to discuss available alternatives or arrange an appropriate refund. ## 13. Public Holidays and Peak Periods Delivery times may be affected by public holidays, severe weather, courier disruptions or periods of high demand. We will make reasonable efforts to keep customers informed of significant delays. ## 14. Contact Us For delivery enquiries, shipping updates, collection arrangements or assistance with an order, please contact Mindset Store through the contact details displayed on our website. We are committed to providing dependable service and keeping customers informed throughout the ordering and delivery process. **Mindset Store — Quality Automotive Products. Reliable Service. Customer Confidence.**