# Privacy Policy
At Mindset Store, we value your privacy and are committed to protecting your personal information. As an automotive parts and accessories retailer, we collect and process customer information responsibly to provide a secure, reliable and convenient shopping experience.
This Privacy Policy explains how we collect, use, store and protect your information when you browse our website, purchase products or communicate with us.
## 1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- **Personal details:** Full name, email address and contact number.
- **Delivery information:** Physical address, postal code and delivery instructions.
- **Order information:** Products purchased, order history, transaction amounts and payment status.
- **Vehicle information:** Vehicle make, model, manufacturing year, engine specifications and part numbers where required to confirm compatibility.
- **Payment information:** Payment method, payment confirmation and transaction references.
- **Technical information:** IP address, browser type, device information and website activity where collected through our store's technology.
We collect only information reasonably necessary for legitimate business purposes.
## 2. How We Use Your Information
Mindset Store may use customer information to:
- Process and fulfil orders.
- Confirm payments and issue receipts.
- Arrange deliveries and provide order updates.
- Verify automotive part compatibility.
- Respond to enquiries and customer support requests.
- Handle returns, refunds, exchanges and warranty claims.
- Improve our products, services and shopping experience.
- Detect suspicious transactions and prevent fraud.
- Comply with legal, tax and accounting obligations.
We will use your information only for lawful and appropriate purposes.
## 3. Payment Security
Payments are processed using the payment methods available through our online store.
Where third-party payment providers are used, they process payment details according to their own security standards and privacy policies.
Mindset Store does not require customers to disclose their banking passwords, card PINs or one-time passwords.
## 4. Sharing Your Information
We may share necessary customer information with trusted service providers, including:
- Payment processing providers.
- Courier and delivery companies.
- Website hosting and e-commerce service providers.
- Customer communication services.
- Technical support and security providers.
- Authorities where disclosure is legally required.
We do not sell customer personal information to third parties.
Information is shared only where necessary for legitimate business operations or where otherwise permitted by law.
## 5. Information Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss or destruction.
- Fraudulent activity.
- Unlawful disclosure.
- Misuse or alteration.
Although we take reasonable precautions, no online system can guarantee absolute security.
## 6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality.
- Support secure customer sessions.
- Remember shopping preferences.
- Improve website performance.
- Understand website usage where analytics are enabled.
Customers can manage cookies through their browser settings. Disabling essential cookies may affect certain shopping features.
## 7. Marketing Communications
With appropriate consent or another lawful basis, Mindset Store may communicate information about:
- New automotive products.
- Special offers and promotions.
- Product availability.
- Store updates.
Customers may opt out of direct marketing communications at any time using the available unsubscribe method or by contacting us.
Order confirmations, delivery updates and other essential transaction communications may still be sent.
## 8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Complete transactions.
- Provide customer support.
- Process returns and warranties.
- Meet applicable tax, financial and legal obligations.
- Resolve disputes and prevent fraud.
When information is no longer required, we will securely delete, destroy or de-identify it where appropriate.
## 9. Your Privacy Rights
In accordance with South Africa's Protection of Personal Information Act (POPIA), customers may, subject to applicable law:
- Request access to their personal information.
- Request corrections to inaccurate information.
- Request deletion of information where legally appropriate.
- Object to certain processing activities.
- Withdraw consent where consent is the basis for processing.
- Request information about how their personal data is handled.
Customers may also lodge complaints with the Information Regulator of South Africa.
## 10. Third-Party Websites
Our website may contain links to third-party services, including payment platforms, delivery providers or automotive manufacturers.
Mindset Store is not responsible for the privacy practices of independent third-party websites.
We encourage customers to review their privacy policies before providing personal information.
## 11. International Data Processing
Some of our technology and service providers may store or process information outside South Africa.
Where international transfers occur, we will take reasonable steps to ensure they comply with applicable South African data protection requirements.
## 12. Updates to This Privacy Policy
Mindset Store may update this Privacy Policy to reflect changes in our services, business operations or legal obligations.
The latest version will be made available on our website.
## 13. Contact Us
For questions, privacy concerns or requests relating to personal information, please contact us using the contact details provided on the Mindset Store website.
We aim to respond to privacy-related enquiries promptly and responsibly.
## 14. Applicable Law
This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
**Mindset Store — Quality Automotive Products. Reliable Service. Customer Confidence.**