# Returns & Refunds Policy
At Mindset Store, we are committed to supplying quality automotive parts, accessories and related products. We want every customer to shop with confidence.
This policy explains our return, exchange, refund and warranty procedures.
## 1. Returns
Customers may request a return of eligible products within **14 days of delivery**, subject to the following conditions:
- The product must be unused, undamaged and in its original condition.
- Original packaging, labels and accessories must be included where applicable.
- Proof of purchase or a valid order number must be provided.
- The product must not have been installed, modified or altered.
Our voluntary 14-day return policy operates in addition to your statutory consumer rights.
## 2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us promptly.
Provide your order number, a description of the issue and photographs where possible.
Under the South African Consumer Protection Act, qualifying defective goods may be returned within six months of delivery for a repair, replacement or refund, at the consumer's choice, subject to applicable legal provisions.
## 3. Exchanges
We accept exchanges for eligible automotive products, subject to stock availability.
If you ordered an incorrect part, please contact us before installing it.
Any price difference between the original and replacement product will be communicated before the exchange is completed.
## 4. Non-Returnable Items
The following products are generally excluded from voluntary change-of-mind returns:
- Installed or used automotive parts.
- Electrical components that have been installed or modified.
- Opened lubricants, oils and chemical products where their condition cannot be verified.
- Custom-made or specially ordered components, where applicable.
- Products damaged through incorrect installation, misuse or modification.
- Products missing essential components or accessories.
These exclusions do not affect statutory rights relating to defective, unsafe or incorrectly supplied products.
## 5. Vehicle Compatibility
Customers are responsible for checking product compatibility before purchasing.
Please verify your vehicle's make, model, manufacturing year, engine specification and part number where applicable.
If you are uncertain about compatibility, contact us before placing your order.
## 6. Refund Processing
Once a returned product has been received and inspected, we will inform you of the outcome.
Approved refunds will normally be processed within **5–10 business days**, unless applicable law requires an earlier refund.
Refunds will generally be issued through the original payment method where possible. Bank processing times may vary.
## 7. Return Shipping
For voluntary change-of-mind returns, customers may be responsible for return shipping charges.
For defective, damaged or incorrectly supplied products, return shipping costs will be handled in accordance with applicable consumer protection laws.
## 8. Warranty Claims
Certain automotive products may include manufacturer warranties.
Warranty terms vary by product and manufacturer. Customers should retain proof of purchase for warranty claims.
Manufacturer warranty conditions do not replace statutory consumer protections.
## 9. How to Request a Return
To request a return, exchange or refund:
1. Contact Mindset Store through our Contact page.
2. Provide your order number and product details.
3. Explain the reason for your request.
4. Attach photographs where necessary.
5. Follow the return instructions provided by our team.
Please contact us before shipping any product back.
## 10. Consumer Protection
This policy is subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and other applicable South African laws.
Nothing in this policy excludes or limits consumer rights that cannot lawfully be restricted.
## 11. Contact Us
For assistance with returns, exchanges, refunds or warranty claims, please contact Mindset Store using the contact details displayed on our website.
**Mindset Store — Quality Automotive Products. Reliable Service. Customer Confidence.**